Just another iHealthSpot WP02 site

Due to a change in our medical records system, at this time online payments are not being accepted. Please call the Billing Department at 440-808-0522 to make a payment.

North Shore Gastroenterology
  •  (440) 808-1212

    Fax: (440) 808-0321
    Billing Fax: (440) 808-2060


  • Patient Portal

  • Request an Appointment 

MENUMENU
  • About Us
  • Meet Our Team
  • Conditions We Treat
  • GI Research
  • Procedures
    • Colonoscopy
    • Colon Cancer Screening
    • Upper Endoscopy (EGD)
    • Breath Test
    • Barrx™ (Treatment of Barrett’s Esophagus)
    • Bravo™ (Treatment for Reflux)
    • Flexible Sigmoidoscopy
    • Anorectal Manometry
    • Medtronic Bowel Control Therapy
    • Dilation of Esophageal Strictures
    • Small-Bowel Capsule Endoscopy (PillCam™)
    • In-Office Procedures
    • Infusion Services
    • Advanced Endoscopic Procedures in Hospital
  • Patient Resources
    • Patient Forms
    • Pre-Op Instructions
    • Post-Op Instructions
    • FAQs
    • Useful Links
  • Blog
  • Contact & Locations
    • Westlake, Ohio
    • Brooklyn, Ohio

FAQs

North Shore Gastroenterology FAQs

APPOINTMENTS

How do I make an appointment?

Call our office at (440) 808-1212 or you can request an appointment using our online form and one of our schedulers will get in touch with you to schedule your visit. Please be prepared to share your full name, Social Security number, and birth date with our schedulers.

When should I arrive for my appointment?

If you are a new patient, please arrive 15 minutes before your scheduled appointment to complete registration. You can also download and complete patient forms ahead of time to save time in the office.If you are coming for a procedure, please arrive 30 minutes prior to your scheduled time.

What should I bring to my appointment?

Bring your insurance card, driver’s license (for identity purposes) and co-payment. If you have had tests performed that will be helpful in your treatment, please advise your doctor’s office to forward them to us or you may bring a copy with you to your appointment.

What if I need to cancel my appointment?

If you are unable to keep your appointment, please notify our office at (440) 808-1212 as soon as possible, and we will be happy to reschedule. Cancellations made with less than 24 hours’ notice will be subject to a cancellation fee.

PRESCRIPTIONS

How do I get my prescription filled?

We request that you contact your pharmacy for prescription refills. If you have no refills remaining, please call our office at (440) 808-1212. You can also request refills through the patient portal.

If you have not been seen in more than a year, you may be required to come into the office for an appointment. If your insurance company requires pre-authorization for your prescription, it will take one week to complete the documentation they require.

Why do you require annual visits to the physician for prescription refills?

We require that you be seen by your physician or advanced practioner once a year for any prescription refills so we can re-evaluate your health status. We may also determine if there is a new medication that would better suit your needs.

BILLING

Do you bill my insurance?

Yes, we bill your insurance within a few days of providing the service to you.

How much will I owe?

Our billing department will determine your part of the cost after they receive payment from your insurance company. You can call your insurance company to ask them to explain your benefit program.

Why do I need a referral?

Various insurance programs require referrals for visits to the specialist and for diagnostic tests. Please check with your insurance company to determine the need for a referral.

Why am I getting 3 bills for my procedure?

Three groups are involved in your endoscopy care:

  • North Shore Gastroenterology, Inc.: This bill is for the physician’s services and for any pathology done on any biopsies
  • North Shore Anesthesia: This bill is for the certified registered nurse anesthetist who administered sedation for your procedure.
  • North Shore Endoscopy Center: This is the charge for use of the facility or location where the procedure was performed.

TEST RESULTS

How long does it take to get my lab results back?

It takes 10 – 14 days to receive results back from the lab and for the physician to review them.

HOURS OF SERVICE

What happens if I need a physician after working hours?

A member of our physician group is on-call 24 hours per day. Please call our office and our answering service will take your information and contact the physician to return your call.

What happens if it is an emergency?

In an emergency situation, please call 911 or go directly to the nearest hospital ER.

PROCEDURES

How long does the procedure take?

Please allow 1 1/2 hours for a colonoscopy or EGD. If you are having both procedures, it will take about 2 hours. Capsule endoscopy requires 2 visits and takes about 30 minutes each.

Why can’t I take a taxi home from my procedure?

Patients who have had endoscopy procedures are recovering from anesthesia and are asked not to drive and not to make any major decisions. The patient is required to be accompanied by a responsible adult. A taxi driver cannot be relied upon to accompany the patient to the home and make sure the patient arrives safely.

What if I have questions about my preparation for my procedure?

Your physician’s secretary will help you with any questions about your prep. Please refer to the information given to you when your procedure was scheduled or call the secretary. You can also see general pre-op instructions here.

PATIENT PORTAL

How do I access the patient portal?

Please call the office and inform your physician’s secretary you would like to sign up for the patient portal. You will be sent an email and an access number along with directions for signing in. You can use the patient portal for making appointments, viewing and updating your health information, and requesting prescription refills.

If you already have your login information, you can sign in the patient portal at any time

FAQs - North Shore Gastroenterology

Footer

  • Blog

    Discover the latest information on medical breakthroughs in the field of gastroenterology, as well as updates related to our practice at North Shore Gastroenterology’s exclusive online blog.

      LEARN MORE
  • Patient Education

    Everything you need to know about many of the gastrointestinal conditions we treat at North Shore Gastroenterology is at the tip of your fingers with our convenient patient education library.

      LEARN MORE
  • Home
  • About Us
  • Meet Our Team
  • Conditions We Treat
  • GI Research
  • Liver Research
  • Procedures
  • Patient Resources
  • Blog
  • Contact & Locations
  • Accessibility Statement
  • Privacy Policy
  • Sitemap

© Copyright ·North Shore Gastroenterology· All Rights Reserved

  • Westlake Office & Endoscopy Center
    850 Columbia Road, Suite 200
    Westlake, OH 44145
    Phone: (440) 808-1212
    Fax: (440) 808-0321
  • Ridge Park Office & Endoscopy Center
    7580 Northcliff Avenue, Suite 1000
    Brooklyn, OH 44144
    Phone: (440) 808-1212
    Fax: (216) 663-8286

 

At North Shore Gastroenterology & Endoscopy Centers, our compassionate doctors provide a variety of services including Colonoscopy, Colon Cancer Screening, Upper Endoscopy (EGD), Breath Test, Flexible Sigmoidoscopy, Anorectal Manometry, Medtronic Bowel Control Therapy, Dilation of Esophageal Strictures, Infusion Services, and Advanced Endoscopic Procedures in Hospital.

  • Home
  • Request an Appointment
  • Meet Our Team
  • About Us
  • Patient Resources
    • Patient Forms
    • Pre-Op Instructions
    • Post-Op Instructions
    • FAQs
    • Online Bill Pay
    • Useful Links
    • GI Research
    • Back
  • Conditions We Treat
  • Procedures
    • Colonoscopy
    • Colon Cancer Screening
    • Upper Endoscopy (EGD)
    • Breath Test
    • Barrx™ (Treatment of Barrett’s Esophagus)
    • Bravo™ (Treatment for Reflux)
    • Flexible Sigmoidoscopy
    • Anorectal Manometry
    • Medtronic Bowel Control Therapy
    • Dilation of Esophageal Strictures
    • Small-Bowel Capsule Endoscopy (PillCam™)
    • In-Office Procedures
    • Infusion Services
    • Advanced Endoscopic Procedures in Hospital
    • Back
  • Blog
  • Contact & Locations
    • Westlake, Ohio
    • Brooklyn, Ohio
    • Back